Help Centre
Answers to the most common questions. Can't find yours? Contact us.
Getting started
How do I book a service?
Open any listing, tap Book now (instant) or Request a quote (custom work), choose a date/time or describe your needs, then pay securely with LankaQR.
Do I need an account?
You can browse freely. To book, post an ad, chat or leave a review you'll need a free account, sign up with your email or continue with Google.
What's the difference between a seller and customer account?
Everyone can buy. If you also want to sell, pick "I'm a provider" at sign-up, or hit Start selling in your dashboard anytime. Your dashboard adapts to show the tools you need.
Payments
How do I pay?
We use LankaQR, scan the QR at checkout with any Sri Lankan bank app (BOC, Peoples, Commercial, Sampath, HNB and more). Card payments via DirectPay are also supported.
Is there a fee?
A small 5% service fee is added at checkout to keep Flashbook running and to fund the Flashbook Guarantee. Listing is always free for sellers.
Can overseas customers pay?
Yes, gifts show pricing in both LKR and USD, and delivery times are shown in Sri Lanka local time so you can send to loved ones back home.
Bookings & delivery
When do I see the provider's contact details?
For your safety, phone numbers stay hidden until a booking is confirmed and paid. Until then, chat with them in-app.
How does same-day gift delivery work?
Physical gifts are delivered by PickMe Flash. Once you pay, a driver is assigned automatically and you and the recipient get a live tracking link.
Can I cancel a booking?
Yes, from the booking page. If a provider repeatedly cancels, their ranking is automatically reduced to protect customers.
Reviews & disputes
How are reviews kept honest?
Only customers who completed a paid booking can review, no fake or self-submitted reviews.
Something went wrong. What do I do?
Open your booking and Raise a dispute. The Flashbook team will step in and mediate under the Flashbook Guarantee.